Sending and review
- Can I send cold email or use a purchased list?
- Why is my campaign in review or rejected?
- Why is my sending paused, and how do I resume?
- How do I see or remove contacts that bounced?
- Why didn’t my test email arrive?
Domains and deliverability
- Why is my domain still verifying?
- What if I can’t add the MX record for my sending domain?
- Why are my emails going to spam?
- Do I send from a shared or a dedicated IP?
Account and billing
- Why didn’t I get my verification code?
- How do I change the email I sign in with?
- How do I delete my account or a company?
- How do I cancel my subscription or get a refund?
- What counts as an email, and when does my limit reset?
- How do I remove the “Sent with Sequenzy” badge?
- Can I run several brands or clients on one plan?
- How do I add teammates or transfer ownership?
Setup
- How do I change the sender name, From address or Reply-To?
- Can you migrate me from another platform?
- Why did the Shopify app open a separate account?
- I imported contacts into the wrong list. How do I fix it?
- Why aren’t my contacts entering a sequence?
- How do I edit the email footer or unsubscribe link?