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Sequenzy emails a 6-digit code to confirm your address when you sign up, or the first time you sign in with an address that is not confirmed yet. If it has not arrived within a minute or two, it is almost always in your spam or junk folder.

What to try

  1. Check spam, junk and quarantine. Company mail systems such as Microsoft 365 can hold the message before it reaches any folder. Your mail admin can release it.
  2. Resend the code. The Resend link becomes available after 60 seconds. A code is valid for 10 minutes. If you asked for more than one, use the code from the latest email.
  3. Check the address for typos. A mistyped address means the code went to someone else. Start the sign-up again with the right address.
  4. Use Google instead. Click Sign in with Google to skip the code completely.

If it says the code is invalid

You are probably entering an older code. Request a new one and enter the code from the most recent email within 10 minutes.

If you forgot your password

Go to the sign-in page and choose the forgot password link, or open sequenzy.com/forgot-password. The reset link is valid for 1 hour. If you signed up with Google, you have no password. Use Sign in with Google.

If nothing arrives

Message support from the chat on sequenzy.com with the email address you are signing up with. We can check whether the email was delivered or blocked by your mail provider.
Did you receive a code from a different app? Many products send their email through Sequenzy. Sequenzy support cannot see or resend codes for another company’s app. Contact that app’s support instead.