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Open the user menu, choose Account settings, open the Subscription tab, and click Cancel subscription. The plan stays active until the end of the period you already paid for, then your account moves to the free plan. You keep your data.

Cancel

1

Open Subscription

Open the user menu, choose Account settings, then Subscription. The Manage subscription button on the sidebar plan card opens the same place.
2

Cancel subscription

Click Cancel subscription, answer the short questions, and confirm.
You then see Cancellation scheduled with the date your paid plan ends. To change your mind before that date, click Restore subscription. Only the account that owns the subscription, or a teammate with billing access, can cancel it.

What changes when the paid period ends

  • Your allowance returns to the free plan’s 2,500 emails per month.
  • The “Sent with Sequenzy” badge returns on your emails and forms.
  • Your companies, subscribers, sequences and campaigns stay as they are.

Cancel in time

Cancelling stops the next renewal. It does not refund the period that has already started. If you cancel the day after a renewal, that month or year is already paid and stays active until it ends.

Refunds

Under the Terms of Service, fees are non-refundable, including the dedicated IP add-on. If you were charged by mistake, for example twice or on the wrong account, message support with the invoice and we will sort it out.

Other billing tasks