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Open Settings → Domain and click the domain you send from. The Senders section lists every name and address on that domain. Edit one, or click Add to create another, then choose Set as default so new emails use it.

Change the name or address

1

Open the domain

Go to Settings → Domain and click the domain. Senders appear once the domain is verified.
2

Add or edit a sender

Set From name, the name people see in their inbox, and From email, the part before the @ on that domain.
3

Make it the default

Open the sender’s menu and choose Set as default. New campaigns and emails then use it unless you pick another.
Existing emails keep the sender they were created with. Open the email and change the From field at the top of the editor.

Change where replies go

Replies go to the Reply-To address, which is separate from the sender. On the same domain page, the Reply-To section lets you add an address and make it the default. For one email, change the Reply field in the editor. A Reply-To address can be on any domain, including a Gmail address or a teammate’s inbox.

Why can’t I use my Gmail address as the From address?

The From address must be on a domain you verified in this company. You cannot send as you@gmail.com because you do not control Gmail’s DNS. If you try, you see “Visible From email must use a send-ready domain in this workspace”. Send from an address on your own domain and set your Gmail address as the Reply-To.

Why does my email come from sequenzymail.com?

Until you verify a domain, your company sends from hello@your-name.sequenzymail.com with your company name. To send from your own address, verify your domain, add a sender on it, and set it as the default.

The picture next to the sender name

Mailbox providers decide which logo or picture to show beside a sender. Sequenzy does not set it. BIMI is the standard way to show a brand logo, and it needs an enforced DMARC policy. See DMARC.

Without the dashboard

See Update Sender Profile.