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A campaign marked In review is held by an anti-abuse check before it sends. Nothing is sent while it waits and the campaign is not lost. Review usually takes a few minutes and can take up to 24 hours. You get an email when it is approved.

Why it was held

The most common reason is that the account is new. Your first campaigns are screened, and once the account and its sending domain have a track record, later campaigns go straight to scheduled. Other reasons are a recently registered domain, content that matches known abuse patterns, and contacts that are held for review. The full list is in Safety Review.

What we may ask you

A reviewer may message you in the dashboard chat or by email before approving. Answering quickly is the fastest way through. Expect questions like:
  • Where did the contacts in this list come from?
  • How and when did they opt in to your emails? A link to the signup form helps.
  • What is your relationship to the recipients?
  • Does the footer show your real mailing address?
Sequenzy does not allow cold email or purchased lists, so a campaign to people who never opted in is rejected.

If the campaign is rejected

The campaign page shows Campaign rejected with the reviewer’s comment. A rejected campaign cannot be sent. Choose Duplicate as new draft, fix what the comment names, and schedule the copy. Typical causes are cold outreach, leftover placeholder text, and a sender identity that does not match the business the email is about.

Check the status without the dashboard

A held campaign has the status waiting_approval, and a rejected one has rejected with the reason in rejectionComment.
The same fields are on Get Campaign. Scheduling again does not skip the review, so do not retry in a loop.

If it has been more than 24 hours

Message support with the campaign name. If you send automated campaigns and keep landing in review, ask support to mark the workspace as trusted.