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When you install the Sequenzy app from the Shopify App Store without being signed in to Sequenzy, the app looks for an account with your store’s contact email. If your Sequenzy login uses a different address, it finds nothing and creates a new account. Your original account and its data are untouched.

Connect the store to the company you already have

1

Sign in to the right account

In the same browser, sign in to Sequenzy with the email that owns your existing company.
2

Start the install from Sequenzy

Open that company and go to Settings → Integrations. Find Shopify and click Install from Shopify.
3

Pick the existing company

After you approve the app in Shopify, you see Shopify store authorized. Under Connect to an existing workspace, click Connect next to your company.
You need to be the owner or an admin of the company to connect a store to it.

If a company says “Already connected”

A company can be connected to one Shopify store. If it shows “Already connected to” another shop, disconnect that store in Settings → Integrations first, or pick a different company.

Clean up the extra account

Once the store is connected to the right company, the account that Shopify created is empty and harmless. To remove it, or to move a paid plan, contacts or settings from one account to the other, message support with both email addresses and tell us which account to keep.

To avoid it next time

Sign in to Sequenzy before you click install in Shopify, or change your store’s contact email in Shopify to match your Sequenzy login.