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You do not need to remove them. When an address bounces permanently, Sequenzy marks the contact as bounced and never emails it again. Importing the same address again does not reactivate it. What you do need to fix is the rest of the list, because the addresses that have not bounced yet are the risk.

Where to see them

  • Contacts → Suppressed. Every address that bounced for good or marked you as spam.
  • A contact row. A Bounced badge, with the reason when you point at it.
  • A campaign’s results. Click the Bounced number to open Bounced Subscribers. Pick a type, then a reason, to see who bounced and why.
  • Sent. Set the status to Bounced, then narrow by Permanent bounce, Temporary bounce or Blocked.
  • A contact filter. Add the Email Bounced filter to build a segment of contacts who bounced on any email or on one campaign.

Export them

Apply the filter you want on the Contacts page and click Export in the toolbar. The file follows your current search, filters and list, and includes the visible columns plus custom attributes. Above 10,000 contacts the export runs in the background and you get an email with the link. Use this when another system, such as your CRM or point of sale, needs the bounce and unsubscribe status.

Clean the rest of the list

A bounce pause means many addresses on the list are invalid, not only the ones that already bounced. Run the list through an email verifier, keep the addresses it marks as deliverable, and import that file. Imports are also checked for list quality. See List Quality. To replace a list completely, select the contacts on the Contacts page, choose Select all, then More → Delete, and import the cleaned file.

Without the dashboard

See List Suppressions. To list contacts by bounce, filter List Subscribers on emailBounced.