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A sequence starts for contacts who match its trigger after it is activated. Contacts who already had the tag or were already on the list are not picked up, and contacts added by a CSV import are not enrolled unless you switch that on. Enroll them yourself in a few clicks.

Find the cause

Enroll contacts who already match

Open the sequence and click the Sequence subscribers button in the header, then the Enroll tab. Choose the contacts and confirm. See Enroll Existing Subscribers.

Enroll specific contacts

On the Contacts page, select the contacts and choose Enroll in sequence. They start at the first step of the sequence you pick. To start someone part of the way through, open the step’s menu in the sequence and choose Enroll subscribers here. They skip every earlier step.

For future imports and API calls

  • On the import page, turn on Enroll in sequences before you import.
  • In API calls that create a subscriber, leave enrollInSequences at its default of true. A form or integration that sends false creates the contact without starting any sequence.

Without the dashboard