Dodo Payments Integration

Connect your Dodo Payments account to automatically sync revenue metrics for all your subscribers. This enables powerful segmentation based on MRR and LTV.

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What is Dodo Payments?

Dodo Payments is a simple payments platform designed for indie developers and small businesses. It offers straightforward pricing, easy integration, and handles payments globally with minimal setup.

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Connecting Dodo Payments

Dodo Payments requires manual API key and webhook setup. Here’s how to connect:

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Step 1: Get Your Dodo API Key

1. Go to your Dodo Payments Dashboard
2. Navigate to Settings → API Keys
3. Create a new API key or copy an existing one
4. Copy the API key

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Step 2: Find Your Business ID

1. In the Dodo Payments Dashboard, go to Settings
2. Your Business ID is displayed in your account settings (format: bus_xxxxxxxxx)
3. Copy this ID for later

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Step 3: Set Up Webhooks in Dodo Payments

1. In Dodo Payments, go to Settings → Webhooks
2. Click Add Endpoint
3. Enter your Sequenzy webhook URL:
   Copy

   https://api.sequenzy.com/webhooks/dodo/{your-company-id}
   
   You can find this URL in Sequenzy when connecting Dodo Payments—it’s automatically shown in the connection modal.
4. Select these events to listen for:
   • payment.succeeded
   • payment.failed
   • subscription.active
   • subscription.created
   • subscription.updated
   • subscription.renewed
   • subscription.cancelled
   • subscription.expired
   • subscription.on_hold
   • subscription.failed
   • refund.succeeded
5. Click Create to save the webhook endpoint
6. Copy the Webhook Secret (format: whsec_xxxxxxxxx)

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Step 4: Connect in Sequenzy

1. Go to Settings → Integrations in Sequenzy
2. Click Connect next to Dodo Payments
3. Enter your:
   • Business ID (from Step 2)
   • API Key (from Step 1)
   • Webhook Secret (from Step 3)
4. Click Connect Dodo Payments

Sequenzy will immediately begin receiving webhook events from Dodo Payments.

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Synced Attributes

When connected, Sequenzy adds these attributes to each subscriber matched by email:

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MRR Calculation

MRR is normalized from any billing interval:

• Monthly: Used as-is
• Yearly: Divided by 12
• Weekly: Multiplied by 52, then divided by 12
• Daily: Multiplied by 365, then divided by 12

Only active subscriptions count toward MRR.

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Automatic Tags

Sequenzy automatically applies tags to subscribers based on their Dodo Payments subscription status: These tags update automatically whenever subscription status changes via webhooks.

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Tracked Events

When you connect Dodo Payments, these events are automatically tracked for use in automations:

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Using Revenue Data

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Building Segments

With MRR and LTV synced as numeric attributes, you can create sophisticated segments: Revenue-based segments:

• mrr >= 100 — High MRR customers
• ltv > 1000 — Lifetime high-value customers
• mrr >= 50 AND mrr < 200 — Mid-tier customers

Combining with tags:

• tag = churned AND ltv > 500 — High-value churned customers (win-back targets)
• tag = cancelled AND mrr >= 100 — At-risk high-value customers needing attention
• tag = saas.yearly AND mrr >= 100 — Yearly enterprise customers

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Automations

Trigger automations when revenue attributes change:

• Send a thank-you email when ltv exceeds a threshold
• Trigger a win-back sequence when a subscriber gets the churned tag
• Notify your team when a high-value customer cancels

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How Matching Works

Subscribers are matched by email address (case-insensitive). A Dodo Payments customer with email User@Example.com will match a subscriber with email user@example.com. If a Dodo Payments customer doesn’t have an email in the webhook or doesn’t match any subscriber, the event is acknowledged but no action is taken.

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Troubleshooting

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Webhooks Not Arriving

1. Verify your webhook URL is correct in Dodo Payments settings
2. Check that you’ve selected the correct events
3. Check Dodo Payments webhook logs for failed delivery attempts
4. Ensure your Sequenzy webhook endpoint is accessible

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Invalid Webhook Signature

If webhooks are failing with signature errors:

1. Verify you copied the complete webhook secret from Dodo Payments
2. Re-create the webhook endpoint in Dodo Payments and update the secret in Sequenzy
3. Ensure you’re using the correct secret format

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Customer Email Not Found

Dodo Payments webhooks include customer data with email addresses. If events are being acknowledged but subscribers aren’t being updated:

1. Ensure the customer email in Dodo Payments matches a subscriber in Sequenzy
2. Check that customers have valid email addresses in Dodo Payments