> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sequenzy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why didn't I get my verification code?

> The 6-digit code confirms your email when you sign up. It is valid for 10 minutes and often lands in spam. Resend it after 60 seconds, or sign up with Google.

Sequenzy emails a 6-digit code to confirm your address when you sign up, or
the first time you sign in with an address that is not confirmed yet. If it
has not arrived within a minute or two, it is almost always in your spam or
junk folder.

## What to try

1. **Check spam, junk and quarantine.** Company mail systems such as
   Microsoft 365 can hold the message before it reaches any folder. Your mail
   admin can release it.
2. **Resend the code.** The **Resend** link becomes available after 60
   seconds. A code is valid for 10 minutes. If you asked for more than one,
   use the code from the latest email.
3. **Check the address for typos.** A mistyped address means the code went to
   someone else. Start the sign-up again with the right address.
4. **Use Google instead.** Click **Sign in with Google** to skip the code
   completely.

## If it says the code is invalid

You are probably entering an older code. Request a new one and enter the code
from the most recent email within 10 minutes.

## If you forgot your password

Go to the sign-in page and choose the forgot password link, or open
[sequenzy.com/forgot-password](https://www.sequenzy.com/forgot-password).
The reset link is valid for 1 hour. If you signed up with Google, you have no
password. Use **Sign in with Google**.

## If nothing arrives

Message support from the chat on [sequenzy.com](https://www.sequenzy.com) with
the email address you are signing up with. We can check whether the email was
delivered or blocked by your mail provider.

> [!NOTE]
>
> Did you receive a code from a different app? Many products send their email
> through Sequenzy. Sequenzy support cannot see or resend codes for another
> company's app. Contact that app's support instead.


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