> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sequenzy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why did the Shopify app open a separate account?

> If you install from Shopify while signed out of Sequenzy, the app uses your store's contact email and can create a new account. Sign in first, then connect the store to your existing company.

When you install the Sequenzy app from the Shopify App Store without being
signed in to Sequenzy, the app looks for an account with your **store's
contact email**. If your Sequenzy login uses a different address, it finds
nothing and creates a new account. Your original account and its data are
untouched.

## Connect the store to the company you already have

**1. Sign in to the right account**

In the same browser, sign in to Sequenzy with the email that owns your
existing company.

**2. Start the install from Sequenzy**

Open that company and go to **Settings → Integrations**. Find **Shopify**
and click **Install from Shopify**.

**3. Pick the existing company**

After you approve the app in Shopify, you see **Shopify store
authorized**. Under **Connect to an existing workspace**, click
**Connect** next to your company.

You need to be the owner or an admin of the company to connect a store to it.

## If a company says "Already connected"

A company can be connected to one Shopify store. If it shows "Already
connected to" another shop, disconnect that store in
**Settings → Integrations** first, or pick a different company.

## Clean up the extra account

Once the store is connected to the right company, the account that Shopify
created is empty and harmless. To remove it, or to move a paid plan, contacts
or settings from one account to the other, message support with both email
addresses and tell us which account to keep.

## To avoid it next time

Sign in to Sequenzy before you click install in Shopify, or change your
store's contact email in Shopify to match your Sequenzy login.

## Related

* [Shopify](https://docs.sequenzy.com/integrations/shopify.md)
* [How do I delete my account or a company?](https://docs.sequenzy.com/help/delete-account-or-company.md)


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