> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sequenzy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is my sending paused, and how do I resume?

> Sending pauses when bounces, complaints or blocked emails pass a threshold. Fix the list, then use Resume sending in the banner, or contact support for other pause reasons.

A red banner that says **Email sending paused** means too many of your emails
bounced, were marked as spam, or were blocked. Waiting does not clear it. If
the cause is permanent bounces, clean your list and resume it yourself from
the banner. Any other cause needs a support review.

## Read the reason

Click **Learn more** on the banner. The dialog shows the reason and the steps
that apply to you. Reasons look like this:

| Reason text | What it means |
| - | - |
| `Bounce count (20) exceeded limit (20) for 59 total emails` | Too many addresses do not exist. You can resume this one yourself. |
| `Bounce rate (8.475%) exceeded threshold (5%) for 118 total emails` | The same, measured as a rate once you have sent 100 emails. |
| `Temporary bounce rate (5.013%) exceeded threshold (5%) for 3750 total emails` | Mailboxes deferred or refused your emails. Needs support. |
| `Complaint count (3) exceeded limit (3) for 400 total emails` | Recipients marked your email as spam. Needs support. |
| `Blocked email rate ...` | Receivers refused your emails as spam or for failed authentication. |

A pause stops campaigns, sequences, transactional email and test sends for
that company. Your other companies keep sending. The thresholds are in
[Sender Health](https://docs.sequenzy.com/guides/sender-health.md#thresholds-by-volume).

## Resume after a bounce pause

**1. Fix where the bad addresses came from**

Verify the rest of your list with an email verifier and fix the form or
import that let invalid addresses in. Addresses that already bounced are
suppressed for you, so you do not need to delete them. See
[How do I see or remove contacts that bounced?](https://docs.sequenzy.com/help/find-bounced-contacts.md)

**2. Open the banner dialog**

Click **Learn more**. If the automated review is still running, wait a few
minutes and reopen it.

**3. Confirm and resume**

Tick **I confirm that I removed invalid or bounced contacts and reviewed
the audience before sending again**, then click **Resume sending**. Only
the owner or an admin sees this button.

Resuming resets the bounce rate so it is counted from your next sends. Paused
campaigns and due sequence steps are queued again.

## When you cannot resume yourself

The dialog or a message tells you why:

* **"Sending cannot be resumed automatically for this account"** or
  **"Automatic resume limit reached. Support review required."** You already
  used the self-service resume, or it is turned off for the account.
* **"This pause reason requires a support review."** The pause is for
  complaints, temporary bounces, blocked emails or a manual hold.
* **"Email sending suspended."** The account is suspended and needs a review.

In each case message support with your account email, what caused the problem,
and what you changed.

## Other pauses that look similar

* **Monthly email limit reached.** You used your plan's allowance. See
  [What counts as an email, and when does my limit reset?](https://docs.sequenzy.com/help/email-limits.md)
* **One campaign paused, the rest still sending.** A campaign pauses on its own
  when its own results are bad, for example
  `Campaign bounce rate (34.6%) exceeded threshold (20%) after 52 emails`.
  Clean that campaign's audience, then click **Resume** on the campaign. See
  [Campaign Pauses](https://docs.sequenzy.com/guides/sender-health.md#campaign-pauses).
* **Temporary bounces or blocked emails.** A mailbox provider is refusing your
  mail. [Blocked Emails & Spam Placement](https://docs.sequenzy.com/guides/blocked-or-spam.md) shows how to
  find the provider's reason and what to change before you ask for a review.

## Check and resume without the dashboard

```bash CLI theme={null}
sequenzy sending status
sequenzy sending resume --confirm-list-sanitized
```

```text MCP theme={null}
get_sending_status
resume_sending with listSanitizationConfirmed: true
```

`selfResume.canSelfResume` tells you whether the resume call will work. See
[Get Sending Status](https://docs.sequenzy.com/api-reference/sending-status/get.md) and
[Restoring paused sending](https://docs.sequenzy.com/guides/sender-health.md#restoring-paused-sending).


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