> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sequenzy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Common Questions

> Short answers to the questions customers ask support most often, one page per question

Each page below answers one question. The title is the question, the first
paragraph is the answer, and the rest covers the steps in the dashboard and
the matching API, CLI or MCP call.

## Sending and review

* [Can I send cold email or use a purchased list?](https://docs.sequenzy.com/help/cold-email-and-purchased-lists.md)
* [Why is my campaign in review or rejected?](https://docs.sequenzy.com/help/campaign-in-review-or-rejected.md)
* [Why is my sending paused, and how do I resume?](https://docs.sequenzy.com/help/sending-paused.md)
* [How do I see or remove contacts that bounced?](https://docs.sequenzy.com/help/find-bounced-contacts.md)
* [Why didn't my test email arrive?](https://docs.sequenzy.com/help/test-email-not-received.md)

## Domains and deliverability

* [Why is my domain still verifying?](https://docs.sequenzy.com/help/domain-not-verifying.md)
* [What if I can't add the MX record for my sending domain?](https://docs.sequenzy.com/help/mx-record-conflict.md)
* [Why are my emails going to spam?](https://docs.sequenzy.com/help/emails-going-to-spam.md)
* [Do I send from a shared or a dedicated IP?](https://docs.sequenzy.com/help/shared-or-dedicated-ip.md)

## Account and billing

* [Why didn't I get my verification code?](https://docs.sequenzy.com/help/verification-code-not-received.md)
* [How do I change the email I sign in with?](https://docs.sequenzy.com/help/change-login-email.md)
* [How do I delete my account or a company?](https://docs.sequenzy.com/help/delete-account-or-company.md)
* [How do I cancel my subscription or get a refund?](https://docs.sequenzy.com/help/cancel-subscription.md)
* [What counts as an email, and when does my limit reset?](https://docs.sequenzy.com/help/email-limits.md)
* [How do I remove the "Sent with Sequenzy" badge?](https://docs.sequenzy.com/help/remove-sequenzy-branding.md)
* [Can I run several brands or clients on one plan?](https://docs.sequenzy.com/help/multiple-companies.md)
* [How do I add teammates or transfer ownership?](https://docs.sequenzy.com/help/add-teammates.md)

## Setup

* [How do I change the sender name, From address or Reply-To?](https://docs.sequenzy.com/help/change-sender-name.md)
* [Can you migrate me from another platform?](https://docs.sequenzy.com/help/migrate-from-another-platform.md)
* [Why did the Shopify app open a separate account?](https://docs.sequenzy.com/help/shopify-separate-account.md)
* [I imported contacts into the wrong list. How do I fix it?](https://docs.sequenzy.com/help/imported-into-wrong-list.md)
* [Why aren't my contacts entering a sequence?](https://docs.sequenzy.com/help/contacts-not-entering-sequence.md)
* [How do I edit the email footer or unsubscribe link?](https://docs.sequenzy.com/help/edit-footer-and-unsubscribe-link.md)

## Still stuck?

Message support from the chat in your dashboard, or email
[nic@sequenzy.com](mailto:nic@sequenzy.com). Include your account email and
the company you are working in.


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