> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sequenzy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why are my emails going to spam?

> The most common cause is sending from the shared sequenzymail.com domain. Verify your own domain, then check who you send to. Waiting or sending slower does not fix it.

If you still send from the shared `sequenzymail.com` domain, that is the most
likely cause. Its reputation is shared with every other sender on it, so inbox
placement is unpredictable. Verify your own domain and send from an address on
it. If you already do, the cause is how mailbox providers judge your mail, and
[Blocked Emails & Spam Placement](https://docs.sequenzy.com/guides/blocked-or-spam.md) walks through it.

## Check these in order

**1. Send from your own domain**

In **Settings → Domain**, add your domain and wait for **Verified**. Then
set the email's **From** field to a sender on that domain. See
[Domain Verification](https://docs.sequenzy.com/guides/domain-verification.md).

**2. Confirm your DNS records still verify**

A record removed during a site move or DNS cleanup is the most common
sudden cause. Open **Settings → Domain** and check the domain's status.
Publish a [DMARC](https://docs.sequenzy.com/guides/dmarc.md) record if you have none.

**3. Judge by a real email, not a test**

Test emails carry `[TEST]` in the subject, which filters often treat as
spam. A test landing in spam does not mean the campaign will. Send the
real email to your own mailbox at the affected provider instead.

**4. Look at who you are sending to**

Mailbox providers decide from how their users react. Old, purchased or
long-quiet lists get ignored or reported, and the rest of your mail
follows them to spam. Send to people who expect your email, starting with
contacts who opened or clicked recently.

## Things that do not fix it

* **Waiting, or sending more slowly.** A pause teaches the provider nothing
  new, and a slower schedule only paces the same result.
* **A new domain or subdomain.** It starts with no history and earns the same
  result within days.
* **A dedicated IP.** It changes where your mail leaves from, not how
  recipients react to it. See
  [Do I send from a shared or a dedicated IP?](https://docs.sequenzy.com/help/shared-or-dedicated-ip.md)

The reasons are explained in
[Why waiting or sending slower doesn't help](https://docs.sequenzy.com/guides/blocked-or-spam.md#why-waiting-or-sending-slower-doesnt-help).

## If only one provider sends you to spam

Each provider judges you separately. Break your results down by mailbox
provider on the Metrics page, then follow
[Delivered but not in the inbox](https://docs.sequenzy.com/guides/blocked-or-spam.md#delivered-but-not-in-the-inbox).

## If emails are refused, not filed in spam

An email that shows **Blocked** was refused by the provider, and the email's
page shows the reason. See
[Find what the provider said](https://docs.sequenzy.com/guides/blocked-or-spam.md#find-what-the-provider-said).

## Before you contact support

Include your sending domain, the campaign, the affected mailbox provider, and
when it started. The full list is in
[Before you contact support](https://docs.sequenzy.com/guides/blocked-or-spam.md#before-you-contact-support).

## Related

* [Blocked Emails & Spam Placement](https://docs.sequenzy.com/guides/blocked-or-spam.md)
* [Sender Health](https://docs.sequenzy.com/guides/sender-health.md)


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