> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sequenzy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What counts as an email, and when does my limit reset?

> Every email sent to one recipient counts as one, including sequence, transactional and test emails. Unused emails do not roll over. Limits reset on your billing date or the 1st of the month.

One email delivered to one recipient counts as one email. A campaign to 5,000
people uses 5,000. Campaign, sequence, transactional and test emails all count
toward the same monthly allowance. You are not charged per contact, so storing
a large list costs nothing until you send to it.

## Plans

The free plan includes 2,500 emails per month. Paid plans start at 15,000
emails per month. See [pricing](https://www.sequenzy.com/pricing) for every
tier. All companies you own share one plan and one allowance. See
[Can I run several brands or clients on one plan?](https://docs.sequenzy.com/help/multiple-companies.md)

## When the allowance resets

| Plan | Resets |
| - | - |
| Free | On the 1st of each month (UTC) |
| Paid, billed monthly | On your billing date |
| Paid, billed annually | On the 1st of each month (UTC) |

The exact date is shown in **Account settings → Subscription**.

Unused emails do not roll over. An annual plan still has a monthly allowance,
not a yearly pool. Bonus credits are different: they do not expire at the
reset and are used before your monthly allowance.

## What happens when you reach the limit

* **Campaigns.** The review step will not let you send or schedule a campaign
  that needs more emails than you have left. It says "This send needs N
  emails, but you have M left this month, including credits."
* **Sequences and transactional emails.** These keep sending, so going over
  does not cut off your password resets or onboarding emails. We will contact
  you about moving to a plan that fits.
* **A pause for accounts that stay over.** If the banner says **Monthly email
  limit reached**, sending is paused until the allowance resets. Upgrading
  lifts the pause sooner.

To get more emails, open **Account settings → Subscription → Change plan**.

## Is there a daily limit?

Your plan does not have a daily limit, so you can send the whole monthly
allowance in one day. Separately, each company can send at most 600,000 emails
in any 24 hours. A campaign that reaches that cap waits and continues, it does
not fail.

## Related

* [Workspaces, Billing, and Shared Limits](https://docs.sequenzy.com/concepts/workspaces-and-billing.md)
* [How do I cancel my subscription or get a refund?](https://docs.sequenzy.com/help/cancel-subscription.md)


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