> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sequenzy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I cancel my subscription or get a refund?

> Cancel in Account settings → Subscription. Your plan stays active until the end of the paid period, then the account returns to the free plan. Fees are non-refundable.

Open the user menu, choose **Account settings**, open the **Subscription**
tab, and click **Cancel subscription**. The plan stays active until the end of
the period you already paid for, then your account moves to the free plan. You
keep your data.

## Cancel

**1. Open Subscription**

Open the user menu, choose **Account settings**, then **Subscription**.
The **Manage subscription** button on the sidebar plan card opens the same
place.

**2. Cancel subscription**

Click **Cancel subscription**, answer the short questions, and confirm.

You then see **Cancellation scheduled** with the date your paid plan ends. To
change your mind before that date, click **Restore subscription**.

Only the account that owns the subscription, or a teammate with billing
access, can cancel it.

## What changes when the paid period ends

* Your allowance returns to the free plan's 2,500 emails per month.
* The "Sent with Sequenzy" badge returns on your emails and forms.
* Your companies, subscribers, sequences and campaigns stay as they are.

## Cancel in time

Cancelling stops the next renewal. It does not refund the period that has
already started. If you cancel the day after a renewal, that month or year is
already paid and stays active until it ends.

## Refunds

Under the [Terms of Service](https://www.sequenzy.com/terms), fees are
non-refundable, including the dedicated IP add-on. If you were charged by
mistake, for example twice or on the wrong account, message support with the
invoice and we will sort it out.

## Other billing tasks

| Task | Where |
| - | - |
| Download invoices, change the card | **Subscription → Invoices & payment method** |
| Move to a smaller or larger plan | **Subscription → Change plan** |
| Plan billed through Shopify | **Cancel in Shopify**. It cannot be cancelled in Sequenzy. |

## Related

* [How do I delete my account or a company?](https://docs.sequenzy.com/help/delete-account-or-company.md)
* [What counts as an email, and when does my limit reset?](https://docs.sequenzy.com/help/email-limits.md)


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.