> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sequenzy.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is my campaign in review or rejected?

> New accounts and flagged campaigns are held for a safety review that usually takes minutes and at most 24 hours. A rejected campaign shows the reviewer's reason.

A campaign marked **In review** is held by an anti-abuse check before it
sends. Nothing is sent while it waits and the campaign is not lost. Review
usually takes a few minutes and can take up to 24 hours. You get an email when
it is approved.

## Why it was held

The most common reason is that the account is new. Your first campaigns are
screened, and once the account and its sending domain have a track record,
later campaigns go straight to scheduled. Other reasons are a recently
registered domain, content that matches known abuse patterns, and contacts
that are held for review. The full list is in
[Safety Review](https://docs.sequenzy.com/concepts/campaigns.md#safety-review).

## What we may ask you

A reviewer may message you in the dashboard chat or by email before approving.
Answering quickly is the fastest way through. Expect questions like:

* Where did the contacts in this list come from?
* How and when did they opt in to your emails? A link to the signup form helps.
* What is your relationship to the recipients?
* Does the footer show your real mailing address?

Sequenzy does not allow
[cold email or purchased lists](https://docs.sequenzy.com/help/cold-email-and-purchased-lists.md), so a
campaign to people who never opted in is rejected.

## If the campaign is rejected

The campaign page shows **Campaign rejected** with the reviewer's comment. A
rejected campaign cannot be sent. Choose **Duplicate as new draft**, fix what
the comment names, and schedule the copy. Typical causes are cold outreach,
leftover placeholder text, and a sender identity that does not match the
business the email is about.

## Check the status without the dashboard

A held campaign has the status `waiting_approval`, and a rejected one has
`rejected` with the reason in `rejectionComment`.

```bash CLI theme={null}
sequenzy campaigns get camp_abc123
```

```text MCP theme={null}
get_campaign
```

The same fields are on [Get Campaign](https://docs.sequenzy.com/api-reference/campaigns/get.md).
Scheduling again does not skip the review, so do not retry in a loop.

## If it has been more than 24 hours

Message support with the campaign name. If you send automated campaigns and
keep landing in review, ask support to mark the workspace as trusted.


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